As a hardware support technician, it is essential to have a good understanding of operating systems (OS) and how they interact with hardware. In addition to knowledge of different operating systems, it is also important to have a good understanding of requirements for Operating System installations, actual installation steps of an Operating System, Windows Operating system features, Hard disk partitioning etc. Also, it is always beneficial to have some basic knowledge of networking concepts.
In simple words Hardware Support Technician is the one who installs, Troubleshoot, repairs, maintains various types of Hardware IT assets. These IT Hardware assets can be Desktops, Laptops, Printers, Scanners, Power supply, RAM, Cooling Systems, and Monitors
What does an IT Hardware Support Technician do?
Using Basic Troubleshooting skills he/she can identify diagnose and resolve the Basic IT hardware related problems. He/She can do primary level of fault finding and repairing for IT hardware. He/She can also perform tasks like Assembling PCs, Laptops, Installing RAMs, replacing Power supply are few such more services an IT hardware support technician can offer.
What you’ll learn ?
A hardware support technician can work with companies/enterprises having an IT infrastructure including desktops and laptops or the companies who are providing hardware sales and support.
He/She can do a job or can work as an IT Hardware Support Consultant. A fresher can draw up to Rs. 100,000/- p.a.
Hierarchy
In any typical industry enterprise having even a basic IT Infrastructure including desktops and laptops, he/she would work with a team of such more hardware and network support technicians who would guide them. He/She can further pursue to become a System Engineer or a System administrator as per his/her liking and abilities.
Tools
Typically an IT Hardware Support Technician uses tools like IT Helpdesk, hardware monitors, and multi-meters for providing hardware support. Knowledge of few other tools like memtest86, CPUID (open source system hardware monitoring tool), and few similar open source tools can be beneficial for an IT Hardware Support Technician.
Certification
- KLiC courses are recognised by Yashwantrao Chavan Maharashtra Open University (YCMOU).
- MKCL provides certificate to the KLiC learner after his/her successful course completion.
- Yashwantrao Chavan Maharashtra Open University (YCMOU) provides mark sheet to successfully passed KLiC learners (Jurisdiction: Maharashtra).
Academic Approach
The course focuses on practical knowledge and application. The aim is to make the learner efficient and to offer him or her rewarding career.
Learning Methodology
- The participants get the Overview of the course, use of tools and their application in real life
- He or She learns about available career opportunities, roles to be performed at the workplace
- Learner gets to know various parts, functions and inter relations of the tool
- At the Beginner Level, the learner knows the Simple Application Development Technology
- Encourage him or her to develop integral skills required to make them job-ready
KLiC Hardware Support (KLiC Certificate in IT Hardware Support)
Skills:Â Identifying PC Components, Identifying System Unit Components, Identifying Storage Devices, Assembling a PC, Installing and Configuring a Printer, Troubleshooting and Maintaining Printers, Troubleshooting PC Hardware, Managing safety Hazards, Communication and Professionalism
Tools:Â PC Hardware, Hardware Monitoring Tools, Multi meters
Evaluation Pattern
After successful completion of course, learners need to appear for final exam.
Evaluation Pattern of KLiC Courses consists of 4 Sections as per below table:
| Section No. | Section Name | Total Marks | Minimum Passing Marks |
|---|---|---|---|
| 1 | Learning Progression | 25 | 10 |
| 2 | Internal Assessment | 25 | 10 |
| 3 | Final Online Examination | 50 | 20 |
| Total | 100 | 40 | |
| 4 | SUPWs (Socially Useful and Productive Work in form of Assignments) | 5 Assignments | 2 Assignments to be Completed & Uploaded |
YCMOU Mark Sheet
Printed Mark Sheet will be issued by YCMOU on successful completion of Section 1, Section 2 and Section 3 and will be delivered to the learner by MKCL.
YCMOU Mark Sheet will be available only for Maharashtra jurisdiction learners.
MKCL’s KLiC Certificate
The certificate will be provided to the learner who will satisfy the below criteria:
- Learners who have successfully completed above mentioned 3 Sections i.e. Section 1, Section 2 and Section 3
- Additionally, learner should have completed Section 4 (i.e. Section 4 will comprise of SUPWs i.e. Socially Useful and Productive Work in form of Assignments)
- Learner has to complete and upload minimum 2 out of 5 Assignments
